Practice phone 050 3123412  |  Night emergency line 0900 9229

GENERAL PRACTICE SOETERS

Nieuwe Boteringestraat 1-1a
9712PD GRONINGEN
T: +3150-312 34 12
E: assistente@soeters.gerritzorgnet.nl

Nieuwe Boteringestraat 1, 9712PD Groningen
050 - 312 34 12
050 - 318 73 79
Location: in the apartment building at the corner of the Nieuwe Boteringestraat/Ossenmarkt, 300 meters West from the Student Hotel Groningen. Entrance at the Nieuwe Boteringestraat. Accessibility:  with some effort accessible for wheelchairs and baby buggies. Part of the practice is on the first floor, accessible by stairs or by elevator

General Practice Dr. Soeters

Surgery hours
Monday to Friday
  • 08:00- 12:30 and 13:30-17:00
In case of emergency
  • 12:30-13:30: call: +3150-312 34 12 (choice 1)
  • During our holidays the surgery of our colleague Dr Boersma, in the same building, is available. You can call the surgery of Dr. Boersma at tel: +3150-312 54 32
MAKE AN APPOINTMENT
  • You can book a GP-appointment on-line 24/7.  Register your account once, and  from that moment on,  you can easily log in on the patient portal with your own account on: huisartssoeters.uwartsonline.nl.
  • All other appointments can only be made by telephone. Call –if possible-  from 9:00 - 10:30 or from 11:15 - 12:30  T:  050-312 34 12 (choice 3) Please call us before 12:30. Only call us in the afternoon if you think dealing with your health complaint cannot wait until 08:00 the next morning.
  • Background information: We receive a lot of phone calls and therefore the phone line can be busy. You can help our practice assistant by keeping the call short. Please keep your agenda at hand! In the afternoon the practice assistant has her own consultation hour. During the rest of the afternoon a lot of administration has to be done.
JOIN OUR PRACTICE

You are welcome to join our practice if you live in the following postal code areas in Groningen: 9712 , 9714/15/16/17/ 18 or 9741/42

Online registration

  • Please fill in and return the online registry form : www.huisartssoeters.uwartsonline.nl. We will send you a confirmation by email. In this mail we will ask you to fill in a questionnaire about your present health and your  previous medical history. Depending on the complexity of this history, we may ask you to make an appointment to learn more about your present and past health status.

Introductory appointment before registration

  • If you want to make an appointment before making the decision to join our practice, you can call the practice assistant T: +3150-312 34 12 (choice 4)
  • After the appointment you can decide whether to register or not.
EMERGENCIES
  • Call: 112 –“ if every second counts ” (life-threatening emergency)
  • Not life-threatening emergency during surgery hours : 08:00 -17:00 Call : +3150-312 34 12 ( choice 1)
  • Out of hours GP services: Call : +31 900-9229: Doktersdienst Groningen, Damsterdiep 191 c, 9713 EC Groningen First make an appointment by telephone!
WHO ARE MY DOCTORS?

Doctor Soeters

Monday, Wednesday and Friday

(Tuesday and Thursday working at Huisartsgeneeskunde RUG)

Doctor Kocks

Tuesday morning and Thursday

Assistant

Monique Visser-Veendorp

Monday, Wednesday till Friday

Assistant

Ina Honebeek-De Vries

Tuesday

Practice support

Marte Koorenhof

Monday, Thursday and Tuesday (every other week)

Practice support GGZ

Alice Beuker

Wednesday

Psychologist

Bas Nijenhuis

Thursday and Friday
www.psychologiepraktijkbasnijenhuis.nl

Psychologist

Marleen De Kok

Tuesday and Wednesday
www.marleendekok-psycholoog.nl

Dietitian

Rianne Venema

1st Friday of the month
WHO ARE MY DOCTORS?

Doctor Soeters

Monday, Wednesday and Friday

(Tuesday and Thursday working at Huisartsgeneeskunde RUG)

Doctor Kocks

Tuesday morning and Thursday

Assistant

Monique Visser-Veendorp

Monday, Wednesday till Friday

Assistant

Ina Honebeek-De Vries

Tuesday

Practice support

Marte Koorenhof

Monday, Thursday and Tuesday (every other week)

Practice support GGZ

Alice Beuker

Wednesday

Psychologist

Bas Nijenhuis

Thursday and Friday
www.psychologiepraktijkbasnijenhuis.nl

Psychologist

Marleen De Kok

Tuesday and Wednesday
www.marleendekok-psycholoog.nl

Dietitian

Rianne Venema

1st Friday of the month
THE DUTCH HEALTH CARE SYSTEM
A very brief introduction: In the Netherlands, if you want to see a doctor you need to see your General Practitioner (GP) first. Normally it is not possible to go directly to a hospital doctor. Only in case of a major accident or a highly alarming emergency you can go directly to a hospital emergency department. In Dutch the GP is called: huisarts (literally home doctor). Together with you, the GP will be able to handle your medical problem in more than 90 % of the cases. Sometimes the GP will directly order blood tests or ultrasound or x-ray investigations. If necessary, the GP will refer you to a medical specialist in the hospital  by sending a referral letter electronically. You will receive an email to confirm this. Usually some days later, you will receive a letter from the hospital with an appointment. Eventually you can alter the appointment by telephone, and sometimes you are asked  by email to make an appointment yourself by telephone. Usually the waiting times for a first appointment are between a couple of days to six weeks, but if necessary the GP will make an appointment for the same day. You can make an appointment with a midwife or a physiotherapist without a referral letter from the GP. In the case of a  consultation with a psychologist, most Dutch health care insurance companies require a GP-referral letter for reimbursement of the costs. If you have a foreign insurance, payment is normally expected immediately after the consultation, preferably by credit card. You will receive a bill for reimbursement with your insurance company. If you have a Dutch health insurance all appointments with the GP are directly paid for by the insurance company. However, every year the first 385 euro’s for prescriptions, laboratory- or other investigations or referral to a hospital doctor, will be at your own expense. The insurance company will pay this first,  but will  send you a bill for these costs.
Furthermore, not all Dutch insurance companies have contracts with all hospitals for every form of treatment. As we as GP’s cannot check which insurance companies have contracts with which hospitals it is your own responsibility to check if your hospital costs for this specific problem will be reimbursed. Finally, during registration you will be asked which pharmacy you want to deal with. See the list of names and addresses. The Hanzeplein pharmacy (opposite the main entrance of the University Hospital - UMCG)  is the only pharmacy which is always open, also out of office hours 24/7, 365 days a year.  But be aware: out of office hours mean extra costs are involved! For more information: see PHARMACIES section.

THE GP

  • Consultations are scheduled daily from 09:00 till 10:30 and from 14:00 till 17:00, except on Tuesday afternoons.
  • For a normal consultation 10 minutes is scheduled, this being the average time needed to handle one medical problem.
  • Sometimes you will want to discuss more than one issue or a more complex or a more emotional problem. If so, make an appointment for a double consultation ( 20 minutes). The practice assistant will ask you for your reason in order to estimate, together with you,  the time needed.  Sometimes you will not want to discuss the nature of your health complaint with the practice assistant. That’s no problem, as long as you will give her an estimation of the time (10 or 20 minutes) needed.
  • If you want to cancel your appointment, please inform us as soon as possible ! An appointment that was not cancelled may be charged.

HOME VISIT

  • If you are not able to come to the practice you can ask for a house call. This can only be done by telephone.
  • Call, preferably between 08:00 - 09:00  during the GP’s telephone consultation hour.  T:  +3150-312 34 12. If this is not possible, then you can call the practice assistant before 10:45  T: +3150-312 34 12 (choice 3).
  • The GP will normally visit you between 12:00 and 14:00. In case of an overloaded program it may happen that it’s not possible to visit you before 14:00. Then the GP will visit you after 17:00. Normally you will be informed of the change in visitation time by the practice assistant, but in case of an alarming deterioration in your situation you should call the practice yourself.

TELEPHONE CONSULTATION & TEST RESULTS

Normally we do not contact you about test results or about the results of the investigations performed by the medical specialist. You can call the GP in person between 08:00-09:00. Then you can also ask for information or advice about health complaints. THE PRACTICE ASSISTANT
  • The practice assistants have their own consulting hours:  measurement of blood pressure or blood glucose level, ear syringing, administration of injections, wart treatment with liquid nitrogen, removing sutures. They also make Pap-smears (Pap-smear screening for cervical cancer).
CYSTITIS?
  • In case of symptoms of a possible cystitis, collect a midstream sample of the first early morning  micturition. Preferably use a vial from the pharmacy or from us. If not available, use a jam jar, cleaned with warm water without detergent and then dried. Don’t forget to clean the lid in the same way! Keep the urine in the refrigerator until you bring it to the practice, preferably as early as possible after 08:00. Please call the practice assistant from 11:30-12:30 about the result.

NURSE SPECIALIST MENTAL HEALTH

  • Alice Beuker is our nurse specialist mental health (in Dutch: POH-GGz) and is working in our practice every Wednesday. She is a trained psychiatric nurse specialist. Alice has an extensive experience in the field of depression and anxiety and has lots of expertise in working with (groups of) adults with all kinds of psychological and psychiatric problems.
  • After a first consultation with the GP, you can make an appointment with her for minor or mild psychiatric problems. Sometimes she will see you herself for a longer period of time. In other cases, together with you, she will investigate the nature of your problems and make a plan to tackle these, which may include a referral to another specialist.
  • The costs of an appointment with Alice are 100% included in your Dutch basic insurance and will cost you no extra fee.

PSYCHOLOGIST

  • In September 2016  two psychologists start working in our building. You can see Bas Nijenhuis or Marleen de Kok for problems like anxiety, stage fright, (study)stress or traumatic experiences. They are also trained to deal with mood swings, depression and burn-out or other work related problems. They have a lot of experience in the field of somatic unexplained physical complaints, like chronic fatigue or chronic pain.
  • Bas Nijenhuis works on Monday and Thursday:  003150-3125432  |  www.psychologiepraktijkbasnijenhuis.nl  |  contact@psychologiepraktijkbasnijenhuis.nl
  • Marleen De Kok works on Tuesday and Wednesday:  0031-647024030  |  www.marleendekok-psycholoog.nl  |  contact@marleendekok-psycholoog.nl

“NURSE”-PRACTITIONER SOMATIC PROBLEMS

  • Marte Koorenhof-Folkers is our “somatic practice-worker” ( in Dutch POH-S), a kind of nurse practitioner. She takes care of people with Diabetes Mellitus type 2 (also those on insulin treatment), and people with Asthma and Chronic Obstructive Pulmonary Disease (COPD) and Hypertension. She is also a trained coach for people who want to stop smoking.
  • She is present every  Monday and Thursday and every two weeks also on the Tuesday.

DIETICIAN

Rianne Venema is a dietician and is in our practice every fortnight on the Friday.  She can coach and advise you in case of under- or overweight, high cholesterol, lowering salt usage in case of hypertension and  help you with other dietary problems. She can also coach you with the implementation of the so called FODMAP diet for Irritable Bowel Syndrome.
SHOULD I SEE MY GP
  • Thuisarts.nl
    provides reliable and independent information from your general practitioner regarding health and disease. There is also a different option:
  • Moet ik naar de dokter?
    This is a medical app, which answers the question for you if and when you have to see your GP. Approved by the Nederlands Huisartsen Genootschap (NHG).
EASILY ACCESIBLE BY
Bus:
  • Q-link City Lines 2 and 11: In the Nieuwe Ebbingestraat: bus stop Korenstraat, 300 meters from the practice Both lines run from Zernike University Centre via the Grote Markt to the Main Railway Station Q-buzz Regional line 171: In the Nieuwe Ebbingestraat: bus stop:  Korenstraat Runs from Zernike University Campus to the UMCG Hospital
Car:
  • On-street metered parking in front of the practice Underground car park Ossenmarkt , entrance at the south-side of the Ossenmarkt 50 m from our practice
QUALITY OF CARE
We are striving for a high standard of care. Since a couple of years, we are certified by a national certifying board: NHG Praktijk Accreditering (NPA). This an independent certifying institution for family physicians , linked to the Dutch Organisation of Family Medicine, which is the scientific organisation of General Practice  in the Netherlands. For more information (in Dutch): www.praktijkaccreditering.nl. Furthermore we are involved in the training of doctors specialising in family medicine at the university. Often, a GP trainee is active in our practice, working under our supervision.
PHARMACIES
There are many pharmacies (in Dutch: apotheek)  in Groningen. Here we list the pharmacies closest to our practice. Prescriptions will be sent electronically. At your first visit to the pharmacy you have to take your ID or passport, insurance card and credit card or cash. Some pharmacies have a  medication dispenser or pick-up machine which enables you to get your repeat prescription 24/7. Always the first time you get a specific prescription, you will have to go to the pharmacy during opening hours! For NEW prescriptions, only Hanzeplein apotheek has a 24 hour service. See below

APOTHEEK BOTERDIEP

At the north end of the Boterdiep near the shopping centre at the beginning (W-side) of the Korreweg.  400 m North form the Student Hotel. Open Mon-Fri  08:30-17:30 Boterdiep 119 9714 DZ Groningen T:+3150-5730225 https://apotheekboterdiep.leef.nl

APOTHEEK DIEPHUIS

Coming out of our practice building,  turn right and follow the street (Nieuwe Boteringestraat) to the North. It is located on the second corner (Moesstraat-Tuinbouwstraat)  past the park (the Noorderplantsoen). 700 m from our practice. Open Mon- Fri 08:30-17:30 Moesstraat 34 9717 JX Groningen T: +3150-5716848 https://apotheekdiephuis.leef.nl

APOTHEEK VENEMA

In the centre of the city, close to the Martini Tower and the Grote Markt, 600 m from our practice. Open:  Mon- Fri  08:30-18:00 ; Sat 11:00-16:00 Kwinkenplein 6 9712 GZ Groningen T+3150-3184284 https://apotheekvenema.uwapothekeronline.nl

APOTHEEK POLL

Situated on the Korreweg, 500 m East from the shopping centre at the beginning (W-side) of the Korreweg,  1200 m from our practice. Korreweg 118 Open Mon-Fri 08:30-18:00 9715 AJ Groningen T: +3150-5731524 https://www.apotheekpoll.nl

APOTHEEK HANZEPLEIN

On the square opposite to the entrance of the UMCG, the University Medical Centre, about 1500 m South- East of our practice. For patients inscribed at this pharmacy  : Mon-Sat 08.00-20:00 without extra costs. APOTHEEK HANZEPLEIN  is also the only pharmacy in Groningen that has a 24 hour service. But be aware: getting new medication  Mon-Sat 18:00-08:00 and on Sunday,  is only possible with a prescription from a substitute doctor of the DDG (Out of hours GP Service) or an emergency department  and this will cost an extra 45 euro for every prescription! Hanzeplein 122 9713 GW Groningen T: +3150-3115020 ( Mon-Sat 08:00-20:00 for inscribed patients) T: +31900-111 50 20 (€0,20/min : Mon-Sat from 18:00-08.00 and 24/7 on all other moments. https://apotheekhanzeplein.leef.nl
PHARMACIES
There are many pharmacies (in Dutch: apotheek)  in Groningen. Here we list the pharmacies closest to our practice. Prescriptions will be sent electronically. At your first visit to the pharmacy you have to take your ID or passport, insurance card and credit card or cash. Some pharmacies have a  medication dispenser or pick-up machine which enables you to get your repeat prescription 24/7. Always the first time you get a specific prescription, you will have to go to the pharmacy during opening hours! For NEW prescriptions, only Hanzeplein apotheek has a 24 hour service. See below

APOTHEEK BOTERDIEP

At the north end of the Boterdiep near the shopping centre at the beginning (W-side) of the Korreweg.  400 m North form the Student Hotel. Open Mon-Fri  08:30-17:30 Boterdiep 119 9714 DZ Groningen T:+3150-5730225 https://apotheekboterdiep.leef.nl

APOTHEEK DIEPHUIS

Coming out of our practice building,  turn right and follow the street (Nieuwe Boteringestraat) to the North. It is located on the second corner (Moesstraat-Tuinbouwstraat)  past the park (the Noorderplantsoen). 700 m from our practice. Open Mon- Fri 08:30-17:30 Moesstraat 34 9717 JX Groningen T: +3150-5716848 https://apotheekdiephuis.leef.nl

APOTHEEK VENEMA

In the centre of the city, close to the Martini Tower and the Grote Markt, 600 m from our practice. Open:  Mon- Fri  08:30-18:00 ; Sat 11:00-16:00 Kwinkenplein 6 9712 GZ Groningen T+3150-3184284 https://apotheekvenema.uwapothekeronline.nl

APOTHEEK POLL

Situated on the Korreweg, 500 m East from the shopping centre at the beginning (W-side) of the Korreweg,  1200 m from our practice. Korreweg 118 Open Mon-Fri 08:30-18:00 9715 AJ Groningen T: +3150-5731524 https://www.apotheekpoll.nl

APOTHEEK HANZEPLEIN

On the square opposite to the entrance of the UMCG, the University Medical Centre, about 1500 m South- East of our practice. For patients inscribed at this pharmacy  : Mon-Sat 08.00-20:00 without extra costs. APOTHEEK HANZEPLEIN  is also the only pharmacy in Groningen that has a 24 hour service. But be aware: getting new medication  Mon-Sat 18:00-08:00 and on Sunday,  is only possible with a prescription from a substitute doctor of the DDG (Out of hours GP Service) or an emergency department  and this will cost an extra 45 euro for every prescription! Hanzeplein 122 9713 GW Groningen T: +3150-3115020 ( Mon-Sat 08:00-20:00 for inscribed patients) T: +31900-111 50 20 (€0,20/min : Mon-Sat from 18:00-08.00 and 24/7 on all other moments. https://apotheekhanzeplein.leef.nl
HOSPITALS
There are two hospitals in the city of Groningen. The UMCG , University Medical Centre Groningen is a big university hospital. It is located near the city centre , 1,5 km South-East of our practice. As it is a teaching hospital , you will encounter many junior doctors. It is the best place to go to if you have complicated or rare medical problems. As the UMCG is a highly specialised university hospital , the tendency is that more and more  “minor” or “normal” medical problems are referred to and  dealt with in the hospital of Winschoten, about 40-45 km East of Groningen. UMCG Hanzeplein 1 9700RB Groningen T:+3150-3616161 www.umcg.nl
The Martini Hospital is situated in the South-West of the city  5,5 km from our practice. It is a modern and well-equipped hospital, with a good reputation. It has one of the three specialised Burn Centres in the Netherlands,  and has good functioning departments in almost all the medical specialties ( in case of cancer radiotherapy you are referred to the UMCG with which there is a good co-operation). Martini Hospital Van Swietenlaan 4 9728 NZ Groningen T: +3150-5245245 www.martiniziekenhuis.nl
E-CONSULT
We are not very enthousiastic about E-consults. We have the experience that we often need more than one mail back and forth, which is not very efficient. Furthermore we find it difficult to assess the complexity of the problem presented. We also find it hard to appreciate the possibility of underlying questions or worries. In our experience this goes much better and more quickly by telephone. For relatively simple questions you can eventually mail to: assistente@soeters.gerritzorgnet.nl
WHAT’S NEW ?
Starting 1st of august Dr. Soeters will be working at the University of Groningen on Tuesdays and Thursdays. Together with a psychologist he will be coaching a group of GP’s in training. Tuesday morning and on Thursday Dr Kocks will be practicising. He is a very experienced GP who has been working in the academic family physician practice of the UMCG. In june 2016 he  left the UMCG practice to have more time for research in the field of pulmonary medicine (asthma and chronic obstructive  pulmonary disease (COPD). We are very excited that he joins our practice with his profound knowledge of pulmonary problems,  which  can only be of benefit to our patients!
REPEAT PRESCRIPTIONS
  • A repeat prescription is a prescription for medication which you are using regularly.
  • If you want to discuss the use of a new type of medication, please call the doctor between 08:00-09:00 (telephone consultation), or eventually the assistant after 09:00.
  • Repeat prescription Online: you can log in 24/7 with your own account on: huisartssoeters.uwartsonline.nl  
  • Repeat prescriptions answering machine: 24/7 T: 050-312 34 12 (choice 2): it is important to mention your last name, date of birth, telephone number and pharmacy. After that please mention the name of your medication, the dosage (milligrams) and how often you use this.
  • Every day around 10:30 the requests are send electronically to the pharmacies. Since it takes two working days for the pharmacy to prepare your medication , it is wise to make the request at least a couple of days before you run out of it. This all means that you don’t have to come to the practice, but you can go directly to the pharmacy, preferably between 15:00 and 17:30.
  • If you prefer calling the assistant about repeat prescriptions or with a question about medication, call between 09:00 en 10:30  T:050-312 34 12 (choice 3)
REPEAT PRESCRIPTIONS
  • A repeat prescription is a prescription for medication which you are using regularly.
  • If you want to discuss the use of a new type of medication, please call the doctor between 08:00-09:00 (telephone consultation), or eventually the assistant after 09:00.
  • Repeat prescription Online: you can log in 24/7 with your own account on: huisartssoeters.uwartsonline.nl  
  • Repeat prescriptions answering machine: 24/7 T: 050-312 34 12 (choice 2): it is important to mention your last name, date of birth, telephone number and pharmacy. After that please mention the name of your medication, the dosage (milligrams) and how often you use this.
  • Every day around 10:30 the requests are send electronically to the pharmacies. Since it takes two working days for the pharmacy to prepare your medication , it is wise to make the request at least a couple of days before you run out of it. This all means that you don’t have to come to the practice, but you can go directly to the pharmacy, preferably between 15:00 and 17:30.
  • If you prefer calling the assistant about repeat prescriptions or with a question about medication, call between 09:00 en 10:30  T:050-312 34 12 (choice 3)